RETURNS/EXCHANGES

Returns/Exchanges

 We are happy to offer our customers returns or exchanges within a 28-day period of receiving the order.

Returns/Refunds

  • If your order has not been shipped yet and you would like a refund we will happily cancel it. 
  • If your order has already been shipped then we will not be able to refund your shipping only the item cost.
  • If you have received your item and would like a refund, we do not offer free returns therefore you will need to pay for this to be shipped back to us.
  • You must only return items that are unworn (except for being tried on) and in a sellable condition. If we receive the item back and believe this has been used we are within our right to send this back to you and not offer a refund.
  • All returns should be sent via tracked postage to ensure the safety of it's arrival.

Exchanges

  • If your order has not been shipped and you’d like to exchange the size/item please feel free to email us at hannahpixiecustomercare@gmail.com so we can make amends to your order. Please note sometimes we won’t have the size you are after due to high volumes of orders.
  • If you would like an exchange once you have received the item you will need to send the item you have received back to us. We do not offer free returns therefore you will need to pay for this to be shipped back to us. However we will not charge you for shipping the new exchanged item back to you.
  • You must only exchange items that are unworn (except for being tried on) and in a sellable condition. If we receive the item back and believe this has been used we are within our right to send this back to you and not offer an exchange.
  • All exchanges should be sent via tracked postage to ensure it's safe arrival. 

 

Steps to make a return/exchange

  1. Write a note and put it in your parcel containing the following information; Order Number, Name, Refund or Exchange (if exchange please specify which item you’d like to be sent instead, if it’s a refund/exchange for a damaged item please specify what is wrong with the item.)
  2. Please package the item up safely so it does not get damaged in transit.
  3. Address the parcel to the return address found on the back of your parcel.
  4. Send using a tracked/special delivery service. We will not be able to replace the item or authorise a refund if the item goes missing if it is not sent using a tracked/special delivery service.

 

If you’d like to know anymore information about our returns/exchanges policy feel free to email hannahpixiecustomercare@gmail.com

Please note at busier time it may take us longer to respond to you but we will do our best.